If you have already placed an order and would like to:
- Cancel the order
- Add or remove items
- Change the shipping address
Please contact our awesome support team within 30 minutes of placing your order.
For the best chance of us being able to honor your request, please send your message with the subject line "URGENT: Modify or cancel order" and include your order reference number (e.g., #1038) in the body and subject of your message.
Cancellations and order modifications are not guaranteed and can only be made during business hours (Monday - Friday from 9am to 5:30pm AEST).
Orders paid for with PayPal must ship to the original shipping address. If you request an address change for a PayPal order, we will cancel the order instead.